SurveyMonkey - 2011 Manuale Utente

SurveyMonkey User Manual Customer Guide for Account Navigation, Survey Creation, Distribution & Analysis Copyright ©1999

SurveyMonkey User Manual Page 9 6. Available Question Types and Features a. Question Types To add a question to your survey, a dropdown menu is pres

SurveyMonkey User Manual Page 10  Configure the Comment Box Size. This enables you to change the size of the comment box based on a „characters w

SurveyMonkey User Manual Page 11 Additional Information: Setting an Answer Choice Limit There is a feature that allows multiple choice questions to

SurveyMonkey User Manual Page 12 The Text Validation is located in the question editor. When you click the dropdown menu, the following validation

SurveyMonkey User Manual Page 13  Question Margin: To allot more spacing between questions or create indentation through spacing, then this setti

SurveyMonkey User Manual Page 14 Name the survey and then you have the choice to:  Select that survey and modify it.  Select as is and move dire

SurveyMonkey User Manual Page 15 8. Editing a Theme As a Professional subscriber, you can edit an existing theme or add a new one by modifying an ex

SurveyMonkey User Manual Page 16 9. Survey Options The survey options are located within the Design section of the survey. These options allow you

SurveyMonkey User Manual Page 17 ii. Add Logo As a Professional subscriber, you can add your own organization's logo into the survey design. L

SurveyMonkey User Manual Page 18 iv. Survey Pages and Title You have the ability to hide the survey or page titles when a respondent takes the surve

SurveyMonkey User Manual Page 1 Table of Contents & Summary I. Getting Started …..………………………………………………………………. pg. 3 1. Creating accounts and upgr

SurveyMonkey User Manual Page 19 10. Skip Logic & Advanced Logic Skip Logic: The goal of Skip Logic is to direct respondents through different p

SurveyMonkey User Manual Page 20 Question and Answer Piping: SurveyMonkey's Question and Answer Piping feature allows you greater control and

SurveyMonkey User Manual Page 21 B. Editing an Existing Survey Once you have created a survey, you can come back at any time to edit it even after i

SurveyMonkey User Manual Page 22 Step 2: Click on the [Add Page Here] or [Split Page Here] button, depending on where you want to create a new page.

SurveyMonkey User Manual Page 23 Step 4: This shows the survey design again on the Edit page. The [Restore Question Here] button will appear next t

SurveyMonkey User Manual Page 24  The [Add Choices] button provides a textbox to manually type in a new choice.  A dropdown menu appears. Pick

SurveyMonkey User Manual Page 25 1. Click the [Print Survey] button from the Edit Survey page. 2. Select the Print Style from the drop-down and if

SurveyMonkey User Manual Page 26 Which Print Style should I select?  The Optimized For Printing will be in black and white.  The PDF of the Curr

SurveyMonkey User Manual Page 27 i. Print PDF of Summary Results: Step 1: The PDF option is located on the Response Summary page under the Analyze

SurveyMonkey User Manual Page 28 These collector types are located under the [Collect] icon:  Each survey will have a Collectors page that lis

SurveyMonkey User Manual Page 2 1. Send through own email client pg. 35 - Adding manual entries pg. 35 2. Post on your webs

SurveyMonkey User Manual Page 29 What options are available under the Settings and Restrictions? i. Collector Settings: These allow you to determ

SurveyMonkey User Manual Page 30 What do the Yes/No settings mean if you allow editing or not? I. No: Respondents can only progress forward. No

SurveyMonkey User Manual Page 31 What do the Yes/No settings mean if you allow multiple responses? NOTE: When allowing multiple responses, the surve

SurveyMonkey User Manual Page 32 Setting 3: Add a Redirect Page upon Survey Completion? The Survey Completion section is used to change the page re

SurveyMonkey User Manual Page 33 ii. Collector Restrictions: Restriction 1: Set a Cutoff Date and Time Restriction 2: Set a Maximum Response Count R

SurveyMonkey User Manual Page 34 Protection] to open the password dialogue box and set the password, labels, and message. 1. First enter the passwo

SurveyMonkey User Manual Page 35 C. Options to Send the Link SurveyMonkey provides several options for sending the survey to your audience. All thr

SurveyMonkey User Manual Page 36  Access a collector that was used to collect anonymous responses.  Create a new Data Entry Collector.  Or add

SurveyMonkey User Manual Page 37 4. Send Link Through SurveyMonkey Email: The Email Invitation collector enables you to create an email distribution

SurveyMonkey User Manual Page 38 Additional Information for Using Email Invitation Collectors: The following sections explain how to perform other t

SurveyMonkey User Manual Page 3 I. GETTING STARTED Welcome to SurveyMonkey! This user‟s manual guides you through all areas of SurveyMonkey. It t

SurveyMonkey User Manual Page 39 iv. Add New Emails to an Existing List and Send Those the Survey Add an email address (or several) to an existing l

SurveyMonkey User Manual Page 40 Opt Outs & Bounced Emails: To view emails that have opted out of a survey, you can either view those emails hou

SurveyMonkey User Manual Page 41 IV. ANALYZING & EXPORTING DATA SurveyMonkey allows you to analyze the survey data within the Analyze section.

SurveyMonkey User Manual Page 42 How to View the Open-Ended Responses on the Summary page? Open Ended responses are located on the Summary page. Cl

SurveyMonkey User Manual Page 43 At the top of the page, you see the current response and the navigation arrows to scroll to a different one. Or en

SurveyMonkey User Manual Page 44  Scroll through the survey by accessing the [Next] button. When you get to the question to be edited, you can ei

SurveyMonkey User Manual Page 45 How to Correlate the Respondent Number to the response in your Export: When browsing through the respondents in th

SurveyMonkey User Manual Page 46 2. Creating Filters As a Professional subscriber, filters enable you to look for specific data or patterns in the d

SurveyMonkey User Manual Page 47 Example: You want to filter the data by more than one response. If you create one filter, you can sort by multipl

SurveyMonkey User Manual Page 48 ii. Creating Filters by Properties or Collectors To create a filter that looks for respondents who answered your su

SurveyMonkey User Manual Page 4 2. Pricing and Payment Options SurveyMonkey offers several professional plans. All plans are billed annually except

SurveyMonkey User Manual Page 49 iii. Managing Saved Filters Once you've applied a filter, only the results "matching" it will be dis

SurveyMonkey User Manual Page 50 4. Exporting Data We offer several export options to Professional subscribers for downloading the data into summary

SurveyMonkey User Manual Page 51 B. Summary Only: If you need a Summary, XML HTML, or PDF version of the results, choose the Summary Report type dow

SurveyMonkey User Manual Page 52 Create and Export Custom Charts: Want to present survey data to your team in a quick and clean format? Or maybe yo

SurveyMonkey User Manual Page 53 Step 3: Part 1: Click the [Chart Settings] button and choose your type. Part 2: Edit the following: I. Choices: 

SurveyMonkey User Manual Page 54  Matrix with Menu: This question type has 3 dimensions. Because of this, it cannot be graphed by our system. 

SurveyMonkey User Manual Page 55 5. Sharing Survey Responses with an Audience As a Professional subscriber, you have the ability to let others view

SurveyMonkey User Manual Page 56 6. Custom Reports and Sharing Data Professional subscribers have the ability to create custom reports in the Analyz

SurveyMonkey User Manual Page 57 Step 3: When you click the [Add Report] button, name the new report and uncheck any question or page of questions

SurveyMonkey User Manual Page 58 V. MY ACCOUNT The following section addresses many questions that subscribers have about using their accounts. Th

SurveyMonkey User Manual Page 5 SSL Encryption: If you are concerned about security, we offer SSL encryption for the survey links, survey pages and

SurveyMonkey User Manual Page 59 If two people are working on the same survey at the same time, then each one will not be able to see the changes ma

SurveyMonkey User Manual Page 60 4. How do I change my subscription plan? I want to change from monthly to yearly. How can I change the Credit Card?

SurveyMonkey User Manual Page 61 ii. Change Credit Card Details: A. Active Account: If the account is an active and Professional status and you want

SurveyMonkey User Manual Page 62  Next, select the survey title from the dropdown menu and choose either the [Copy] or [Move] button. This places

SurveyMonkey User Manual Page 63 The book allows you to create lists of addresses to store in this section. If you have distribution lists of email

SurveyMonkey User Manual Page 64 EXAMPLE: If an email address is deleted from the Address Book, all that does is removes that email from the Address

SurveyMonkey User Manual Page 65 Track by SurveyMonkey (Email Invitation Collector): When you use the Email Invitation collector, you opt to have Su

SurveyMonkey User Manual Page 66 then match that “Custom Value” with the unique ID that is stored in your database to match the response with the ap

SurveyMonkey User Manual Page 67 Requested exports will be delivered to your computer in an encrypted format. What level of encryption do you offe

SurveyMonkey User Manual Page 68 Option 2 - Professional Subscription Cancellation: You can cancel the renewal of your professional subscription by

SurveyMonkey User Manual Page 6 b. Professional Plans: SurveyMonkey offers the following paid plans:  SELECT Monthly or Annual plan features 

SurveyMonkey User Manual Page 69  Staffed 24/7 Network  Multiple independent connections to Tier 1 Internet access providers  Fully redundant

SurveyMonkey User Manual Page 70 VI. CONCLUSION Now you are ready to begin using SurveyMonkey to create, distribute, and analyze your surveys.

SurveyMonkey User Manual Page 7 II. SURVEY DESIGN A. New Survey 4. Where to Begin? When you are ready to create a survey, click on the [Create Surve

SurveyMonkey User Manual Page 8 a. After creating the title, the Edit Survey page immediately opens. b. Click on the [Add Question Here] button to